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Remote assistance Service

Remote assistance Service using Team Viewer Software




 
Charactersistics of the service 
The purposes of the service are:
• the identification of working problems of instruments' connected to Gibitre softwares;
• the remote installation of programs on new pcs.
• the service is provided using Team Viewer software, for which Gibitre owns official licenses.
• the remote assistance must be explicitly requested and activated by the customer every time because the installation of the program does not permit any kind of automatic or not explicitily requested reconnections to your computers
• for the use of remote assistance software an active internet connection of the pc is required.

DOWNLOAD THE CONNECTION PROGRAM 
To activate the connection:
• download the Connection Program using the link below
• save the program on the desktop
• start the program
• call Gibitre Technical Assistance service at +39 035 460146 and communicate the connection ID Code.

Download the Connection Program
Subscription of the service 
The service is free of cost for assistance of instruments in warranty periods and for customers who subscribe a maintenance contract including this option.
Other customers who wish to activate the service may download the subsciption form and send it filled and signed at support@gibitre.it.

To activate the connection:
• download team viewer using the link
• save the program on the desktop
• start the program
• call Gibitre Technical Assistance service at +39 035 460146 and communicate the connection ID Code.

Download the Subsciption Form in Italian

Download the Subsciption Form in English
 
 
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info@gibitre.it
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Phone

+39 035 460146
Your calls are always welcome
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Reg. imprese Bergamo: 02827900164 CCIAA REA Bergamo: 326486 | ©2018 - 2020 Gibitre Instruments
 
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