Datagest
SoftwareGibitre Software
PlatformSmart Test
IdentificationRheoCheck
SoftwareMooney
Check - SoftwareDensity
Check - SoftwareHardness
Check - SoftwareTensor
Check - SoftwareTR_Test -
SoftwareBrittleness
Check -
SoftwarePressCheck
SoftwareCompression
Set -
SoftwareCompany Connection
SoftwareGibitre
Software InstallerMaintenance and Calibration ServiceISO 17025 Accredited CalibrationRemote Assistance Service
Support request form
Italiano
English
Español
Français
Deutsch
Português
Polskie
Čeština
Magyar
Русский
Türk
中文
日本人
한국어
Arab
The remote assistance service is used for:
• identifying operational issues with instruments and/or IT-related problems concerning installed Gibitre software.
• restoring or installing Gibitre Instruments software on a personal computer.
• The service uses the TeamViewer program, for which Gibitre Instruments holds a valid license.
• Remote assistance must be explicitly requested and activated by the customer each time, as the TeamViewer program does not install any software that allows for unsolicited reconnection.
• Using the TeamViewer assistance program requires that the computer being accessed have a working internet connection.
The purposes of the service are:
• the identification of working problems of instruments' connected to Gibitre softwares;
• the remote installation of programs on new pcs.
• the service is provided using Team Viewer software, for which Gibitre owns official licenses.
• the remote assistance must be explicitly requested and activated by the customer every time because the installation of the program does not permit any kind of automatic or not explicitily requested reconnections to your computers
• for the use of remote assistance software an active internet connection of the pc is required.
To activate the connection:
• download the Connection Program using the link below
• save the program on the desktop
• start the program
• call Gibitre Technical Assistance service at +39 035 460146 and communicate the connection ID Code.
The service is free of cost for assistance of instruments in warranty periods and for customers who subscribe a maintenance contract including this option.
Other customers who wish to activate the service may download the subsciption form and send it filled and signed at support@gibitre.it.
To activate the connection:
• download team viewer using the link
• save the program on the desktop
• start the program
• call Gibitre Technical Assistance service at +39 035 460146 and communicate the connection ID Code.
